Berkline Theater Seating

Seatcraft Theater Seating

Palliser Theater Seating

Coaster Theater Seating

Quick-Ship Theater Seating

Promotions & Sales

Berkline Sofas & Sectionals

Coaster Sofas & Sectionals

Quick-Ship Sofas & Sectionals

Berkline Recliners

Palliser Classic Recliners

Palliser Euro Recliners

Coaster Recliners

Berkline Warranty

Berkline Theater Planner

Berkline Swatch Table

Berkline Bonded Leather

Berkline Features

FAQs

Return Policies

Returns:
We can assure you that our products are of high quality, and you will be satisfied. If an item is delivered damaged, please report it to us within 48 hours and it will be repaired to new condition, replaced or you can have credit towards another item. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us, and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!

Defective Merchandise:
Defective merchandise needs to be returned prepaid to us (remember package so item do not get damaged) we will then replace or repair any defective items and return to you at our expense. Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping. If you simply do not like the choice you made or feel the product does not measure up you your standards, the item may be returned for a refund minus a 20% RESTOCKING fee on standard merchandise that is unaltered and a 50% RESTOCKING fee on custom ( or altered items ie items that have a loveseat added, electric recline or cupholders changed ) and the freight cost. Wall panels , Columns , Wall Accents, Curtains and Carpet are non-returnable. This fee is your order initiation fee. YOU WILL PAY THE COST OF THE FREIGHT BOTH WAYS, THE FREIGHT TO YOU AND THE FREIGHT COST TO RETURN IT. Items must be returned or arrangements made to return within 7 days of receiving the merchandise and in the original shipping cartons. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!

Canceling or Changing Orders on Standard Items:
Once the items are billed they are in the shipping process, there is a 20% cancellation fee. If the product has already shipped there is a 20% restocking fee plus the freight charge, on custom items there is a 50% cancellation charge.

Damaged or Incorrect Items:
Incorrect merchandise – Will be replaced or exchanged at no charge. Cancellation or Restocking charges may apply if order is cancelled. NO CANCELLATIONS OR CHANGES TO ORDERS WILL BE ACCEPTED BY EMAIL YOU MUST CALL US AND ASK THAT A NEW INVOICE BE EMAILED OR FAXED TO YOU. Your Satisfaction Comes First with US! Any items damaged in transit will be repaired to new condition or replaced. Usually we'll just replace it. All items are inspected prior to shipment, but tiny dings can happen during shipping. Please let us know if this happens to your order, so that we may take care of it for you.

What if the merchandise is damaged?
Have the delivering driver mark on the freight bill which items were damaged or shorted. If the merchandise is damaged beyond use, we ask that you refuse those items. CALL US WHILE THE DRIVER IS THERE IF POSSIBLE. However, if it usable we suggest you keep it until we get a replacement to you or we will have someone out to repair it. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DNETS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill. We ask that you then call us to report the situation, and we will file a claim and order the replacements. SHIPPING FURNITURE IS VERY COMMON AND USUALLY ARRIVES IN GOOD CONDITION BUT IF NOT THE CLAIM IS NOT A QUICK PROCESS, WE WILL REPLACE OR REPAIR YOUR ITEM AS QUICKLY AS POSSIBLE. In no case can we accept reports of damages or shortages after 48 hours of receipt. We are limited to the amount of time the law allows for us to file a claim. For missing parts etc. please contact us by phone or email within 7 days of receipt for replacement parts.

Shipping and Delivery:
We ships anywhere in the continental United States. We do ship to Hawaii and Alaska or international call for a price quote.

Shipping Information:
For your own protection. All items must be inspected for damage while the delivery driver is at your door. Please do not sign for delivery until you have determined that all packages have arrived in satisfactory condition. The freight company will not accept a damage claim unless the damage is reported immediatley in the presence of the delivery driver. Please Note: The shipping times we quote are estimates, not guarantees. When it comes to order times we are depending on the factory to provide us with the estimated ship date. If we find that there's going to be an unusual delay for your order, we will notify you. UNLESS OTHERWISE ARRANGED ALL TRUCK DELIVERIES ARE CURBSIDE ONLY AND THEY DO NOT BRING THE PRODUCTS INSIDE.